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Customer-Centric Culture

In order for CX teams to achieve their maximum potential, they need access to various resources, both financial and strategic. While some of these

Customer Experience

From the tower to the trenches: Closing the gap between C-suite and customer

Regardless of how big a corporation grows, it’s important to have the mindset that the main goal is to serve customers. Just take a company like
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June 24, 2019

Analyst Insights Product Update

Product Update - 18 June 2019

As you can probably tell from our lack of recent product blogs, our team has been hard at work on some big new features. For those users paying close
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June 18, 2019

Analyst Insights Product Update

Product Update - 20 March 2019

We have a couple features that landed recently. The first is support for Amazon S3 data integrations, allowing streamlined workflows with Kapiche if
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March 20, 2019

Customer Experience

3 reasons why a customer’s success is your success

Today, we live in a customer-centric world. The modern business can no longer compete solely on the merits of their product or service. Not only do
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January 17, 2019

Analyst Insights Product Update

Product Update - 26 December 2018

We’ve improved the dashboard screen with a new frequency excerpt and timeline widget. Additionally, we’ve added date filters to the dashboard and a
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December 26, 2018

Customer Experience

The 3 elements that make a happy customer

As we know by now, knowing how to keep your customers happy is absolutely essential for any business that wants to succeed in today’s market. While
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December 05, 2018

Product Update

Product Update - 28 November 2018

We’ve improved the workflow for creating Projects and Analyses, many requested changes are now live! We’ve also updated the home screen that shows
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November 29, 2018

Customer Experience

The happiness ingredient missing from your north star metric

Recently, especially in the startup world, everyone has been talking about developing their own North Star Metric (NSM). A powerful concept designed
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November 14, 2018