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Andrew Maher
January 25, 2021
6 key attributes of an actionable insight
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Andrew Maher
January 18, 2021
Insights 360: Unlocking post-COVID business growth with a 360-degree view of the customer experience
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Andrew Maher
January 11, 2021
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Why is storytelling, empathy and human connection important for customer insights and CX teams?
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Andrew Maher
December 18, 2020
Definitive Guide: Edge out the competition with customer intelligence
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Andrew Maher
November 10, 2020
Kapiche’s New Account Executive: The First 90 Days

Gemma Lindeman
November 06, 2020
A Step-by-Step Guide to Building a Respected Customer Insights Engine
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Andrew Maher
October 14, 2020
How to measure the ROI of your Customer Insights program
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Andrew Maher
August 26, 2020
The myth of NPS as a lagging indicator

Ryan Stuart
August 17, 2020
The Fallacy of an All-in-One Customer Experience Platform

Ryan Stuart
August 10, 2020
How Kapiche’s Engineering Team is building the world’s best natural language processing engine

Gemma Lindeman
August 07, 2020
How do you know what is a good nps score?

Ryan Stuart
August 03, 2020
Why your business needs a Chief Customer Officer

Ryan Stuart
July 13, 2020
Product update: Discover more with the unmapped verbatims page

Kris Rogers
July 02, 2020
What does it mean to be an insights-driven business?

Ryan Stuart
June 15, 2020
Product update: Saved queries powered up with numerical fields & more

Kris Rogers
June 11, 2020
To Build or Buy: Implementing the Perfect Customer Experience System

Ryan Stuart
June 01, 2020
Boosting voice of the customer visibility across the organization

Ryan Stuart
May 18, 2020
Assigning a dollar value to your NPS results

Ryan Stuart
May 04, 2020
Thriving in the feedback economy: The risks of ignoring customer feedback

Ryan Stuart
April 21, 2020
Product spotlight: How to use sentiment to better understand customers in Kapiche

Kris Rogers
April 06, 2020
Driving action based on the student experience survey

Rhiannon Luvis
March 02, 2020
Product update: Discover a new range of insights with an upgraded quadrant chart

Kris Rogers
February 27, 2020
5 strategies to translate a customer-centric culture into revenue

Ryan Stuart
February 17, 2020
3 reasons you should analyze your data in-house

Kris Rogers
January 30, 2020
4 tips for a CX survey that leads to action

Rhiannon Luvis
January 09, 2020
Product update: Supercharge your discovery of insights with our new segmentation chart

Kris Rogers
December 20, 2019
What metrics do CX leaders measure to keep on track? (feat. Hubspot, Biteable and more)

Rhiannon Luvis
December 11, 2019
Is your customer experience dashboard working for you?

Ryan Stuart
November 15, 2019
7 top tools for sending surveys (and why you might not need a full turnkey system to understand customer feedback)

Rhiannon Luvis
October 31, 2019
How to break down data silos and boost your CX program

Rhiannon Luvis
October 18, 2019
What is an actionable insight?

Ryan Stuart
October 04, 2019
Why you need to analyze your customer feedback data

Ryan Stuart
September 16, 2019
Speak the language: How CX leaders can get the ears of the C-suite

Rhiannon Luvis
July 30, 2019
From the tower to the trenches: Closing the gap between C-suite and customer

Ryan Stuart
June 24, 2019
Product Update - 18 June 2019

Ryan Stuart
June 18, 2019
Product Update - 20 March 2019

Josh Winters
March 20, 2019
3 reasons why a customer’s success is your success

Ryan Stuart
January 17, 2019
Product Update - 26 December 2018

Josh Winters
December 26, 2018
The 3 elements that make a happy customer

Ryan Stuart
December 05, 2018
Product Update - 28 November 2018

Josh Winters
November 29, 2018
The happiness ingredient missing from your north star metric

Ryan Stuart
November 14, 2018
Product Update - 7 November 2018

Josh Winters
November 07, 2018
What does customer happiness even look like?

Ryan Stuart
October 23, 2018
How to discover your organization's North Star Metric

Ryan Stuart
October 05, 2018
Product Update - 12 September 2018

Josh Winters
September 12, 2018
4 key requirements for an effective text analytics solutions

Ryan Stuart
August 29, 2018
Analyzing with Kapiche: Australian ISP Customer Reviews

Josh Winters
August 23, 2018
Product Update - 17 August 2018

Josh Winters
August 17, 2018
5 questions to consider before purchasing text analytics software for your CX program

Ryan Stuart
August 14, 2018
Using software to improve your CX team's output

Ryan Stuart
July 25, 2018
Major Product Update - Part Three: Dashboards & Advanced Queries

Ryan Stuart
July 17, 2018
The power of open-ended responses for customer experience

Ryan Stuart
July 11, 2018
Building a business case for CX in your organization

Ryan Stuart
July 03, 2018
How to find actionable insights in your NPS text data

Ryan Stuart
June 26, 2018
Major Product Update - Part Two: New features

Ryan Stuart
June 20, 2018
Major Product Update - Part One: The move to concepts

Ryan Stuart
June 19, 2018
Common NPS mistakes and how to avoid them

Ryan Stuart
June 13, 2018
NPS Approaches: Operational vs Strategic

Ryan Stuart
June 06, 2018
When to use sentiment to measure customer experience

Ryan Stuart
May 29, 2018
4 ways to improve your Net Promoter Score (NPS)

Ryan Stuart
May 24, 2018
Product Update - 14 May 2018

Josh Winters
May 14, 2018
How to use your NPS results effectively

Ryan Stuart
May 10, 2018
Is tagging / categorization / coding appropriate for analyzing customer feedback?

Ryan Stuart
April 11, 2018
Product Update - 9 April 2018

Josh Winters
April 09, 2018
Four Reasons Sentiment Analysis is Misinterpreted

Ryan Stuart
April 06, 2018
NPS Surveys: Stop asking “What” and start asking “Why”

Josh Winters
March 27, 2018
Going Beyond Word Clouds: Why We Built The Storyboard

Josh Winters
March 20, 2018
Product Update - 13 March 2018

Josh Winters
March 13, 2018
What you’re missing out on by not having a customer analyst

Ryan Stuart
March 13, 2018
SaaStr Annual 2018 Recap

Ryan Stuart
March 07, 2018
Scaling customer empathy with VoC analytics

Ryan Stuart
March 06, 2018
Product Update - 2 February 2018

Josh Winters
February 02, 2018
The Kapiche Journey

Ryan Stuart
February 01, 2018
Understanding Text Analytics Methods

Ryan Stuart
January 10, 2018
Product Update - 21 December 2017

Josh Winters
December 21, 2017
Product Update - 25 September 2017

Ryan Stuart
September 25, 2017
Product Update - 28 August 2017

Ryan Stuart
August 28, 2017
The Unstructured Data Revolution

Ryan Stuart
August 24, 2017
Understanding Text Data

Ryan Stuart
April 28, 2017