In order for CX teams to achieve their maximum potential, they need access to various resources, both financial and strategic. While some of these
From the tower to the trenches: Closing the gap between C-suite and customer
Regardless of how big a corporation grows, it’s important to have the mindset that the main goal is to serve customers. Just take a company like
Analyst Insights Product Update
Product Update - 18 June 2019
As you can probably tell from our lack of recent product blogs, our team has been hard at work on some big new features. For those users paying close
Analyst Insights Product Update
Product Update - 20 March 2019
We have a couple features that landed recently. The first is support for Amazon S3 data integrations, allowing streamlined workflows with Kapiche if
3 reasons why a customer’s success is your success
Today, we live in a customer-centric world. The modern business can no longer compete solely on the merits of their product or service. Not only do
Analyst Insights Product Update
Product Update - 26 December 2018
We’ve improved the dashboard screen with a new frequency excerpt and timeline widget. Additionally, we’ve added date filters to the dashboard and a
The 3 elements that make a happy customer
As we know by now, knowing how to keep your customers happy is absolutely essential for any business that wants to succeed in today’s market. While
Product Update - 28 November 2018
We’ve improved the workflow for creating Projects and Analyses, many requested changes are now live! We’ve also updated the home screen that shows
The happiness ingredient missing from your north star metric
Recently, especially in the startup world, everyone has been talking about developing their own North Star Metric (NSM). A powerful concept designed