Everyone should, at this point, know that your customers are your most valuable commodity. In a quick economy, businesses can falter in as little
Assigning a dollar value to your NPS results
By itself, your Net Promoter Score doesn’t mean a lot. A score between -100 and +100 can’t tell you what to do next. It can’t tell you how to improve
Voice of Customer Customer Insights
Thriving in the feedback economy: The risks of ignoring customer feedback
Everyone has heard the old adage that the customer is always right. Recent years have challenged that fact, arguing that maybe customers don’t have
Product spotlight: How to use sentiment to better understand customers in Kapiche
We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding
Driving action based on the student experience survey
With the Australian government choosing to tie university funding to university performance from 2020, the student experience takes on a whole new
Product update: Discover a new range of insights with an upgraded quadrant chart
In our latest release we’ve expanded the quadrant chart with a range of extra capabilities that will provide you with a whole new level of insights!
5 strategies to translate a customer-centric culture into revenue
If you are on a customer-facing team, it can feel like you come up with brilliant ideas to create a better customer experience, only to be met with
Analyst Insights Text Analytics
3 reasons you should analyze your data in-house
Data-driven companies are nine times more likely to achieve above-average profitability. Surprised? No, us neither! From getting feedback from
Customer Feedback Unstructured Data
4 tips for a CX survey that leads to action
You have business questions that need answers. To answer those questions effectively, you need to create the perfect survey to gather customer
