A minor update was released which included a handful of usability improvements and new statistics available on the Dashboard, including Impact.

Saved Query Dashboard Stats

comparisons

What is it? Your Saved Queries will now display NPS and sentiment along with a comparison to the baseline. There is also a new stat called Impact. Impact shows how the records in the query are affecting your overall NPS, and what your score would be if all the records in the query didn’t exist.

What does it mean for you? You can use the Impact and comparisons to overall NPS/sentiment to figure out which issue you should prioritize. Impact allows you to quickly find areas of improvement that may have the most effect on your chosen score.

Product Update