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Analyst Insights Product Update

It’s been a long while since our last product update. In the meantime our team has been working diligently behind the scenes to improve the product.

Voice of Customer Analyst Insights

What metrics do CX leaders measure to keep on track? (feat. Hubspot, Biteable and more)

Many companies feel like they don’t have enough data to support their company’s investment in customer experience. In fact, by 2020, Gartner predicts
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December 11, 2019

Voice of Customer Analyst Insights Customer Experience

What is an actionable insight?

Chances are high that your company is already doing a pretty good job of collecting data - gathering customer feedback through CSAT and NPS surveys,
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October 04, 2019

Analyst Insights Product Update

Product Update - 18 June 2019

As you can probably tell from our lack of recent product blogs, our team has been hard at work on some big new features. For those users paying close
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June 18, 2019

Analyst Insights Product Update

Product Update - 20 March 2019

We have a couple features that landed recently. The first is support for Amazon S3 data integrations, allowing streamlined workflows with Kapiche if
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March 20, 2019

Analyst Insights Product Update

Product Update - 26 December 2018

We’ve improved the dashboard screen with a new frequency excerpt and timeline widget. Additionally, we’ve added date filters to the dashboard and a
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December 26, 2018

Analyst Insights Product Update

Product Update - 7 November 2018

This update introduces a brand new data visualization for the Dashboard, and a handy new feature in the form of Concept group queries.
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November 07, 2018

Case Studies Analyst Insights

Analyzing with Kapiche: Australian ISP Customer Reviews

With the new features now live, I thought it’d be interesting to use Kapiche to analyze customer review data for Skymesh, an Australian ISP that
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August 23, 2018

Analyst Insights Product Update

Major Product Update - Part Three: Dashboards & Advanced Queries

This is the final part in our three part series detailing the major updates we have been/will be releasing to Kapiche during June and July. We’ve
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July 17, 2018