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Customer Feedback Analyst Insights Customer Experience

Is tagging / categorization / coding appropriate for analyzing customer feedback?

Recently we wrote about why the second question on a standard NPS survey might be the most valuable question. This doesn’t stop at NPS surveys.

April 11, 2018

Analyst Insights

Going Beyond Word Clouds: Why We Built The Storyboard

Kapiche had a question: what’s the best way to help a new user begin to understand the text data they upload? How could we transform a large, complex

March 20, 2018

Analyst Insights Customer Experience

What you’re missing out on by not having a customer analyst

According to a recent report by Gartner Research, the role of customer service is now more important than ever in today’s business world. The report

March 13, 2018

Analyst Insights Customer Experience

Understanding Text Data

This is an article I wrote for the March — April issue of Research News Magazine on behalf of Kapiche. Advances in natural language processing are

April 28, 2017