This is the final part in our three part series detailing the major updates we have been/will be releasing to Kapiche during June and July. We’ve
If your organization is like the majority out there, you will have implemented your NPS surveys and calculated your score and you’re now facing the
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Sentiment is a great tool for analysing text data, and can give you a new dimension for seeing how your customers feel about your company. But
Recently we wrote about why the second question on a standard NPS survey might be the most valuable question. This doesn’t stop at NPS surveys.
Kapiche had a question: what’s the best way to help a new user begin to understand the text data they upload? How could we transform a large, complex
According to a recent report by Gartner Research, the role of customer service is now more important than ever in today’s business world. The report