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Customer Feedback Analyst Insights Customer Experience

Is tagging / categorization / coding appropriate for analyzing customer feedback?

Recently we wrote about why the second question on a standard NPS survey might be the most valuable question. This doesn’t stop at NPS surveys.
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April 11, 2018

Analyst Insights

Going Beyond Word Clouds: Why We Built The Storyboard

Kapiche had a question: what’s the best way to help a new user begin to understand the text data they upload? How could we transform a large, complex
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March 20, 2018

Analyst Insights Customer Experience

What you’re missing out on by not having a customer analyst

According to a recent report by Gartner Research, the role of customer service is now more important than ever in today’s business world. The report
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March 13, 2018

Analyst Insights Customer Experience

Understanding Text Data

This is an article I wrote for the March — April issue of Research News Magazine on behalf of Kapiche. Advances in natural language processing are
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April 28, 2017