Analyst Insights Product Update

Product Update - 26 December 2018

We’ve improved the dashboard screen with a new frequency excerpt and timeline widget. Additionally, we’ve added date filters to the dashboard and a

December 26, 2018

Analyst Insights Product Update

Product Update - 7 November 2018

This update introduces a brand new data visualization for the Dashboard, and a handy new feature in the form of Concept group queries.

November 07, 2018

Case Studies Analyst Insights

Analyzing with Kapiche: Australian ISP Customer Reviews

With the new features now live, I thought it’d be interesting to use Kapiche to analyze customer review data for Skymesh, an Australian ISP that

August 23, 2018

Analyst Insights Product Update

Major Product Update - Part Three: Dashboards & Advanced Queries

This is the final part in our three part series detailing the major updates we have been/will be releasing to Kapiche during June and July. We’ve

July 17, 2018

Analyst Insights Text Analytics

How to find actionable insights in your NPS text data

If your organization is like the majority out there, you will have implemented your NPS surveys and calculated your score and you’re now facing the

June 26, 2018

Analyst Insights NPS

NPS Approaches: Operational vs Strategic

A strong focus on customer experience is crucial for any business looking to grow in today's marketplace. So why is it that businesses leave this

June 06, 2018

Analyst Insights Customer Experience

When to use sentiment to measure customer experience

Sentiment is a great tool for analysing text data, and can give you a new dimension for seeing how your customers feel about your company. But

May 29, 2018

Customer Feedback Analyst Insights Customer Experience

Is tagging / categorization / coding appropriate for analyzing customer feedback?

Recently we wrote about why the second question on a standard NPS survey might be the most valuable question. This doesn’t stop at NPS surveys.

April 11, 2018