We already know that CX teams work across multiple departments, collaborating with different teams and collating a multitude of data sources. A
Everyone should, at this point, know that your customers are your most valuable commodity. In a quick economy, businesses can falter in as little
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Everyone has heard the old adage that the customer is always right. Recent years have challenged that fact, arguing that maybe customers don’t have
We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding
With the Australian government choosing to tie university funding to university performance from 2020, the student experience takes on a whole new
In our latest release we’ve expanded the quadrant chart with a range of extra capabilities that will provide you with a whole new level of insights!
If you are on a customer-facing team, it can feel like you come up with brilliant ideas to create a better customer experience, only to be met with