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Insider Analyst Insights

We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding

Analyst Insights Text Analytics

3 reasons you should analyze your data in-house

Data-driven companies are nine times more likely to achieve above-average profitability. Surprised? No, us neither! From getting feedback from
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January 30, 2020

Analyst Insights Product Update

Product update: Supercharge your discovery of insights with our new segmentation chart

It’s been a long while since our last product update. In the meantime our team has been working diligently behind the scenes to improve the product.
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December 20, 2019

Voice of Customer Analyst Insights

What metrics do CX leaders measure to keep on track? (feat. Hubspot, Biteable and more)

Many companies feel like they don’t have enough data to support their company’s investment in customer experience. In fact, by 2020, Gartner predicts
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December 11, 2019

Voice of Customer Analyst Insights Customer Experience

What is an actionable insight?

Chances are high that your company is already doing a pretty good job of collecting data - gathering customer feedback through CSAT and NPS surveys,
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October 04, 2019

Analyst Insights Product Update

Product Update - 18 June 2019

As you can probably tell from our lack of recent product blogs, our team has been hard at work on some big new features. For those users paying close
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June 18, 2019

Analyst Insights Product Update

Product Update - 20 March 2019

We have a couple features that landed recently. The first is support for Amazon S3 data integrations, allowing streamlined workflows with Kapiche if
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March 20, 2019

Analyst Insights Product Update

Product Update - 26 December 2018

We’ve improved the dashboard screen with a new frequency excerpt and timeline widget. Additionally, we’ve added date filters to the dashboard and a
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December 26, 2018

Analyst Insights Product Update

Product Update - 7 November 2018

This update introduces a brand new data visualization for the Dashboard, and a handy new feature in the form of Concept group queries.
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November 07, 2018