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Analyst Insights Product Update

In this release we’re making an experimental feature available that we’ve been using internally for some time. It’s something we’ve gotten a lot of

Analyst Insights Product Update

Product update: Saved queries powered up with numerical fields & more

In this release we’ve completely overhauled how saved queries are displayed in the Dashboard, with the biggest change being that you can now sort and
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June 11, 2020

Analyst Insights NPS

Assigning a dollar value to your NPS results

By itself, your Net Promoter Score doesn’t mean a lot. A score between -100 and +100 can’t tell you what to do next. It can’t tell you how to improve
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May 04, 2020

Insider Analyst Insights

Product spotlight: How to use sentiment to better understand customers in Kapiche

We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding
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April 06, 2020

Analyst Insights Text Analytics

3 reasons you should analyze your data in-house

Data-driven companies are nine times more likely to achieve above-average profitability. Surprised? No, us neither! From getting feedback from
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January 30, 2020

Analyst Insights Product Update

Product update: Supercharge your discovery of insights with our new segmentation chart

It’s been a long while since our last product update. In the meantime our team has been working diligently behind the scenes to improve the product.
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December 20, 2019

Voice of Customer Analyst Insights

What metrics do CX leaders measure to keep on track? (feat. Hubspot, Biteable and more)

Many companies feel like they don’t have enough data to support their company’s investment in customer experience. In fact, by 2020, Gartner predicts
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December 11, 2019

Voice of Customer Analyst Insights Customer Experience

What is an actionable insight?

Chances are high that your company is already doing a pretty good job of collecting data - gathering customer feedback through CSAT and NPS surveys,
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October 04, 2019

Analyst Insights Product Update

Product Update - 18 June 2019

As you can probably tell from our lack of recent product blogs, our team has been hard at work on some big new features. For those users paying close
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June 18, 2019