In this release we’re making an experimental feature available that we’ve been using internally for some time. It’s something we’ve gotten a lot of
In this release we’ve completely overhauled how saved queries are displayed in the Dashboard, with the biggest change being that you can now sort and
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We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding
It’s been a long while since our last product update. In the meantime our team has been working diligently behind the scenes to improve the product.
Many companies feel like they don’t have enough data to support their company’s investment in customer experience. In fact, by 2020, Gartner predicts