Customer Feedback Unstructured Data

4 tips for a CX survey that leads to action


January 09, 2020

You have business questions that need answers. To answer those questions effectively, you need to create the perfect survey to gather customer

Unstructured Data Customer Experience

How to break down data silos and boost your CX program

With the proliferation of new tools and technologies, businesses are collecting, generating and storing data on more platforms than ever. Between

October 18, 2019

Text Analytics Machine Learning Unstructured Data

The Unstructured Data Revolution

Ronald Reagan summed it up nicely when he said, “Information is the oxygen of the modern age.” Whilst this may have been coined in the 80’s, it has

August 24, 2017