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Customer Feedback Text Analytics Machine Learning

Why you need to analyze your customer feedback data

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September 16, 2019

Very few management executives need to be convinced of the value of customer feedback. At a time when customers have a multiplicity of choices

Voice of Customer Text Analytics

What does customer happiness even look like?

Everywhere we turn,  its seems like many businesses have no idea what a happy customer looks like. Sure, most people understand what makes a
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October 23, 2018

Text Analytics

4 key requirements for an effective text analytics solutions

Following on from our recent blog on 5 questions to consider before purchasing a text analytics solution, we’re covering another topic that we are
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August 29, 2018

Text Analytics

5 questions to consider before purchasing text analytics software for your CX program

Recently, we covered the need for software to improve CX team output for organizations collecting hundreds or thousands of NPS, CSAT or other
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August 14, 2018

Text Analytics Machine Learning

Using software to improve your CX team's output

Previously we discussed the importance of open-ended data in gaining a true understanding of your customers. But how do you efficiently draw
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July 25, 2018

Text Analytics Customer Experience

The power of open-ended responses for customer experience

Data is at the heart of every business. Whenever you make a decision about your customers, you should be basing that decision on the data that you
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July 11, 2018

Analyst Insights Text Analytics

How to find actionable insights in your NPS text data

If your organization is like the majority out there, you will have implemented your NPS surveys and calculated your score and you’re now facing the
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June 26, 2018

Text Analytics Machine Learning Customer Experience

Understanding Text Analytics Methods

There’s no getting around it, text analytics is fast becoming a must-have for businesses. With so much hype, you’d be forgiven for thinking there
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January 10, 2018

Text Analytics Machine Learning Unstructured Data

The Unstructured Data Revolution

Ronald Reagan summed it up nicely when he said, “Information is the oxygen of the modern age.” Whilst this may have been coined in the 80’s, it has
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August 24, 2017