We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding
With the Australian government choosing to tie university funding to university performance from 2020, the student experience takes on a whole new
In our latest release we’ve expanded the quadrant chart with a range of extra capabilities that will provide you with a whole new level of insights!
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If you are on a customer-facing team, it can feel like you come up with brilliant ideas to create a better customer experience, only to be met with
It’s been a long while since our last product update. In the meantime our team has been working diligently behind the scenes to improve the product.
Many companies feel like they don’t have enough data to support their company’s investment in customer experience. In fact, by 2020, Gartner predicts
It used to be that customer experience was a separate entity from the rest of the company— customer success and support were the main arbiters of