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Unstructured Data Customer Experience

How to break down data silos and boost your CX program

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October 18, 2019

With the proliferation of new tools and technologies, businesses are collecting, generating and storing data on more platforms than ever. Between

Voice of Customer Analyst Insights Customer Experience

What is an actionable insight?

Chances are high that your company is already doing a pretty good job of collecting data - gathering customer feedback through CSAT and NPS surveys,
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October 04, 2019

Customer Feedback Text Analytics Machine Learning

Why you need to analyze your customer feedback data

Very few management executives need to be convinced of the value of customer feedback. At a time when customers have a multiplicity of choices
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September 16, 2019

Customer-Centric Culture

Speak the language: How CX leaders can get the ears of the C-suite

In order for CX teams to achieve their maximum potential, they need access to various resources, both financial and strategic. While some of these
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July 30, 2019

Customer Experience

From the tower to the trenches: Closing the gap between C-suite and customer

Regardless of how big a corporation grows, it’s important to have the mindset that the main goal is to serve customers. Just take a company like
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June 24, 2019

Analyst Insights Product Update

Product Update - 18 June 2019

As you can probably tell from our lack of recent product blogs, our team has been hard at work on some big new features. For those users paying close
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June 18, 2019

Analyst Insights Product Update

Product Update - 20 March 2019

We have a couple features that landed recently. The first is support for Amazon S3 data integrations, allowing streamlined workflows with Kapiche if
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March 20, 2019

Customer Experience

3 reasons why a customer’s success is your success

Today, we live in a customer-centric world. The modern business can no longer compete solely on the merits of their product or service. Not only do
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January 17, 2019

Analyst Insights Product Update

Product Update - 26 December 2018

We’ve improved the dashboard screen with a new frequency excerpt and timeline widget. Additionally, we’ve added date filters to the dashboard and a
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December 26, 2018