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Insider Analyst Insights

We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding

Student Experience

Driving action based on the student experience survey

With the Australian government choosing to tie university funding to university performance from 2020, the student experience takes on a whole new
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March 02, 2020

Product Update

Product update: Discover a new range of insights with an upgraded quadrant chart

In our latest release we’ve expanded the quadrant chart with a range of extra capabilities that will provide you with a whole new level of insights!
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February 27, 2020

Customer-Centric Culture

5 strategies to translate a customer-centric culture into revenue

If you are on a customer-facing team, it can feel like you come up with brilliant ideas to create a better customer experience, only to be met with
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February 17, 2020

Analyst Insights Text Analytics

3 reasons you should analyze your data in-house

Data-driven companies are nine times more likely to achieve above-average profitability. Surprised? No, us neither! From getting feedback from
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January 30, 2020

Customer Feedback Unstructured Data

4 tips for a CX survey that leads to action

You have business questions that need answers. To answer those questions effectively, you need to create the perfect survey to gather customer
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January 09, 2020

Analyst Insights Product Update

Product update: Supercharge your discovery of insights with our new segmentation chart

It’s been a long while since our last product update. In the meantime our team has been working diligently behind the scenes to improve the product.
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December 20, 2019

Voice of Customer Analyst Insights

What metrics do CX leaders measure to keep on track? (feat. Hubspot, Biteable and more)

Many companies feel like they don’t have enough data to support their company’s investment in customer experience. In fact, by 2020, Gartner predicts
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December 11, 2019

Voice of Customer Customer-Centric Culture

What’s the deal with CX reports? How seeing them will benefit every team!

It used to be that customer experience was a separate entity from the rest of the company— customer success and support were the main arbiters of
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November 15, 2019