What Are Actionable Insights? Turning Data Into Action.
Ryan Stuart

In today’s digital-first business world, the search for actionable insights is more than a nice to have – they form a critical piece of the puzzle for every leader looking to innovate and make more data-driven decisions. But what exactly are actionable insights? And how can they help turn your customer feedback into making informed decisions that actually drive business outcomes?

Improve your NPS in 7 steps
Ryan Stuart

In a world where customer opinion can make or break your business, understanding and improving your Net Promoter Score (NPS) has never been more critical.

Ryan Stuart

Did you know brands with superior customer experience drive 5.7X more revenue than competitors with poor CX?

4 principles of customer insights storytelling
Andrew Maher

Has it been a while since you heard the story of “The Three Little Pigs?”. I bet you still remember how the story unfolds. This is because storytelling evokes a strong neurological response. You’re more likely to remember a good story than a PowerPoint presentation, high level NPS scores and numbers on a spreadsheet. It's easier for executives to understand behavior drivers if your reporting follows storytelling techniques that have stood the test of time.

Ryan Stuart

Hear why Kapiche stands apart in the feedback analytics landscape, choosing accuracy over the tempting but risky Gen AI answer bots. Hear from our CEO on how our commitment to reliable data underpins an effective customer insights strategy.

Jennifer Anderson

Insights teams are facing unprecedented demand from their organizations but often get bogged down in data mining and requests. How do you shift away from the nitty-gritty to deliver more value?

5 essential questions to ask before purchasing a feedback analytics tool
Rhiannon Kastrissios

Deciding to invest in a new tool can feel daunting. To choose the best solution for your business, ask (and answer) these five essential questions.