Everyone has heard the old adage that the customer is always right. Recent years have challenged that fact, arguing that maybe customers don’t have
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We’ve spoken before about the considerations and challenges of sentiment analysis, but used thoughtfully it can be a powerful tool for understanding
With the Australian government choosing to tie university funding to university performance from 2020, the student experience takes on a whole new
In our latest release we’ve expanded the quadrant chart with a range of extra capabilities that will provide you with a whole new level of insights!
If you are on a customer-facing team, it can feel like you come up with brilliant ideas to create a better customer experience, only to be met with